Privacy Policy

1. Introduction

AoraNest Essentials Private Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.aoranest.com or make purchases through our platform (collectively, the "Site"). By using the Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, shipping address, billing address, and payment details when you place an order.
• Business Information: Company name, GSTIN, and business address when you register as a B2B customer or request a quote.
• Payment Information: Payment method details processed securely through Razorpay. We do not store full card numbers on our servers.
• Technical Data: IP address, browser type, operating system, device information, and browsing patterns collected via cookies and analytics tools.
• Communications: Messages sent through our contact form, customer support queries, and feedback.

3. How We Use Your Information

• Process and fulfill orders, including payment, shipping, and delivery confirmation.
• Send order confirmations, shipping updates, invoices, and GST-compliant receipts.
• Provide customer support and respond to inquiries.
• Communicate promotional offers, new product launches, and relevant industry insights (with your consent where required).
• Improve our website, products, and services through analytics and usage data.
• Comply with legal obligations under Indian law, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.
• Detect and prevent fraud and ensure secure transactions.

4. Sharing of Information

We may share your information with:

• Service Providers: Payment gateways (Razorpay), logistics partners (Delhivery, Shiprocket, BlueDart), and email/SMS platforms.
• Business Partners: Only with your explicit consent for co-branded promotions or joint offers.
• Legal Authorities: When required by law, court order, or government directive under Indian jurisdiction.

We do not sell your personal information to third parties.

5. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies to enhance your experience, analyze usage, and serve relevant content. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features such as cart functionality.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (including tax and accounting laws under the GST regime), resolve disputes, and enforce agreements. Order-related data is retained for a minimum of 8 years as per Indian statutory requirements.

7. Your Rights Under DPDP Act, 2023

As a data principal under India's Digital Personal Data Protection Act, 2023, you have the right to:

• Request access to your personal data we hold.
• Request correction or completion of inaccurate or incomplete data.
• Request erasure of your personal data, subject to legal retention obligations.
• Register a grievance with our nodal officer (see Section 10).
• Withdraw consent at any time where processing is based on consent.

8. Security

We implement industry-standard security measures including SSL encryption, secure payment gateways, and restricted access to personal data. However, no electronic transmission or storage is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

9. Children's Privacy

Our Site is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a minor, we will take steps to delete such information promptly.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer:

11. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified via email or a prominent notice on our Site. Continued use of the Site after changes constitutes acceptance of the revised policy.