Shipping & Returns Policy
Last updated: September 2026
Shipping
Delivery Areas
We ship across mainland India. Deliveries to Jammu & Kashmir, Northeast states, and remote locations may take additional time. International shipping is currently not available.
Delivery Timelines
| Location | Estimated Delivery | Shipping Cost |
|---|---|---|
| Metro Cities (Delhi NCR, Mumbai, Bangalore, Chennai, Hyderabad, Pune, Kolkata) | 2–4 business days | Free above ₹500 / ₹49 below |
| Tier 2 & Tier 3 Cities | 4–7 business days | Free above ₹500 / ₹79 below |
| Remote Areas (Northeast, J&K, Islands) | 7–14 business days | Free above ₹1000 / ₹149 below |
Order Confirmation & Tracking
Once your order is confirmed, you will receive an email and SMS with tracking details. You can track your shipment in real-time using the tracking ID provided. We ship via Delhivery, Shiprocket, or BlueDart depending on your location.
Order Processing
Orders placed before 2 PM IST are typically dispatched the same business day. Orders placed after 2 PM or on weekends/holidays are processed the next business day. B2B bulk orders may take 1–3 additional business days for quality checks and custom packaging.
Risk of Loss
Title and risk of loss pass to you upon delivery to the shipping address. If the package is lost or damaged in transit, please contact us within 48 hours of the expected delivery date, and we will arrange a replacement or refund.
Returns & Refunds
Return Window
We accept returns within 7 days of delivery for defective, damaged, or incorrect items. Returns requested after 7 days will not be accepted unless the item was warranted under our quality guarantee.
Eligibility for Returns
To be eligible for a return, the product must be:
- Defective, damaged, or not matching the description at the time of delivery.
- Unused, in original packaging, with all tags and accessories intact.
- Accompanied by the original GST invoice (digital or physical copy accepted).
- Not a custom-branded or white-label product (unless the branding itself is defective).
Non-Returnable Items
- Products opened or used beyond inspection.
- Custom white-labeled items with your brand printing.
- Bulk B2B orders with agreed-upon return exclusions (check your contract).
- Perishable consumables past their shelf life but used correctly.
How to Initiate a Return
- Email support@aoranest.com with your order number, product details, and photos of the issue.
- Our team will review and approve the return within 24 hours.
- Pickup will be arranged from your doorstep at no additional cost for eligible returns.
- Once the returned item is received and inspected, your refund will be processed.
Refund Process
- Refunds are processed within 5–7 business days of return acceptance.
- Refunds are issued to the original payment method (card refunds may take up to 10 business days per bank policy).
- Original shipping charges are non-refundable unless the return is due to our error.
- For B2B invoice-based orders, a credit note will be issued and adjusted against future invoices.
Exchange
If you received the wrong item or need a different variant, we offer free exchanges within the 7-day return window, subject to stock availability. Contact our support team to initiate an exchange.
GST & Invoicing
- All invoices are GST-compliant and include your GSTIN (if provided at checkout).
- Digital invoices are emailed immediately upon order confirmation.
- B2B customers can upload their GST certificate during registration for Input Tax Credit (ITC) claims.
- If you forgot to add your GSTIN at checkout, email support within 7 days to get an amended invoice.
Need Help?
For any shipping or return queries, reach out to us:
Email: support@aoranest.com
Phone: +91 8802432366 (Mon–Sat, 9 AM – 6 PM IST)
Office: Pocket 9, Sector 21, Rohini, New Delhi 110086